Refund policy
EXCHANGES AND RETURNS
ALARA users or clients may request returns or exchanges, within the territory of Continental Chile, according to the causes established by the Consumer Law.
Regarding causes not contemplated in said Law, these may be accepted by the supplier in order to obtain full customer satisfaction.
Only unused products will be received, with their original labels and packaging and along with the respective receipt (in the case of returns, only receipts are accepted).
Please note that products purchased on clearance do not have the same rights as full price products.
To access this benefit, the customer can request a change at the contact email contacto@alara.cl and can request a return of the product or send the product to our distribution center by the chosen courier company.
After the first 10 days from receipt of the product at the address indicated by the customer, returns cannot be made when the reasons are attributable to the customer's personal tastes or appreciations.
Return shipping will be paid by the buyer, unless the return is due to product failure.
REFUNDS
The refund of the money will depend on the payment method used and only the value of the shipment will be returned in case the reason for return is due to failure and the entire order is returned.
ALARA WARRANTY
ALARA has a legal guarantee of 6 months from the date of purchase or receipt, as established by the National Consumer Service (SERNAC) of Chile.
WHAT DOES THE WARRANTY COVER?
- Manufacturing defects that affect its correct operation.
- Technical failures that prevent normal use of the device.
- Structural damage upon delivery (such as dents or deformations).
WHAT DOES THE LEGAL GUARANTEE MEAN?
If a product arrives defective, the consumer has the right to:
- Exchange of the product for one in correct condition.
- Money back.
- Product repair at no additional cost.
HOW TO EXERCISE THE WARRANTY?
To make use of the legal guarantee, the consumer must present the receipt or proof of purchase and carry out the process through our website. www.alara.cl in the "Returns" section, managed by the Reversso company.
In addition, images must be sent that show the problem with the product, which will be evaluated before approving the warranty request.
Important:
The warranty will only be exercised once the device has been sent and reviewed by the ALARA technical team, to check if it is indeed within the situations covered by the warranty.
WHAT IS NOT COVERED BY THE WARRANTY?
- Normal product wear and tear due to use.
- Damage due to misuse, impacts or incorrect handling.
- Cases in which you did not like the product or the size or design did not fit.
ALARA 1 is a safety device and must be used following the instructions in the manual to ensure its correct operation.